In this session, the findings of the 2020 Consumer Access to Mortgages survey will be revealed.

The Consumer Access to Mortgages report explores the voices of thousands of Australian borrowers to reveal the latest consumer sentiments towards both the third-party and proprietary channels 12 months on from its original release at the height of the royal commission. In this session, we will:

  • Reveal the rates of borrower satisfaction, retention and attrition in both the third-party and proprietary channels.
  • Outline what consumers believe to be “in their best interests”.
  • Explore the percentage of consumers that value the services that brokers offer but don’t currently use a broker (and how you can capitalise on this opportunity).
  • Highlight the most common borrower myths that you can use to educate existing and potential customers.

This session will make sure you’re equipped with the latest consumer data to help reinforce your value proposition and grow your business in 2020.

The Adviser CPD points